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Case Study Questions Essay1. What ar the inputs, process, and outputs of UPSs package tracking system?2. What technologies are used by UPS? How are these technologies related to UPSs business strategy?3. What strategic business objectives do UPSs information systems address?4. What would happen if UPSs information systems were not available?Answer1. A. Inputs* Package Information* Customer Information* Destination* Current Location of the parcelsB. Process* The data are contagious to a central computer and stored for retrieval. Data are also organized so that they can be tracked by customer. C. Output* Smart Labels* Signatures of manslayer* Proof of delivery* Receipts2. Technologies used by UPS* DIAD (Delivery Information Acquisition Device)* Barcode scanning systems* Smart Labels* Wired and Wireless Communication Network (GPRS, CDMA)* Desktop and aboriginal StorageBest Services and Lowest RatesBecause of the advance integration of UPSs technology. It can provide services che aper and more efficiently. That technology solves problems like logistics and provide chain management, freight forwarding, customs brokerage, mail services. 3. Strategic Business Objectives of UPSs information systems address* Operational ExcellenceUPS manage to cut down cost and save M 28 Miles by their truck using advanced technology.* New Products, Services and Business ModelsThe information systems of UPS created new way on how to spin delivery service. It has transformed the way the company gathers information, creating routes etc.* Competitive AdvantageUPS had already its operational excellence and New Products, Services and Business Models which means the UPS already gain a competitive advantage. Having this kind of technologies that they use like DIAD made them do things better than their competitors.4. If UPSs Information Systems were not available* Operational cost could be higher.* Millions of gallons of fuel could be burnt.* Millions of miles could be driven.* UPSs wo uld not be able to track their parcels and deliver them efficiently if these systems were not available.MIS in Action